Every patient in treatment, checked every morning.
Arca reads the EHR feed, referrals, and authorizations each night and checks each patient against the treatment plan. A missed infusion, an unscheduled referral, or an ED visit goes to the person who owns that kind of gap, with the plan attached.
A gap closes when the record shows the care happened.
What Arca watches for.
Your team decides who owns each kind of gap and how fast it needs handling. Past that time, the gap goes to the program lead.
- Care managerMissed infusionCycle 2 not documented · expected Sep 1
- Oncology nurseFever after chemotherapySame-day call from the nurse line
- NavigatorReferral not scheduledRadiation referral sent Aug 28 · day 9, no appointment
- Utilization reviewAuthorization waitingSubmitted Aug 30 · payer pending 6 days
- Oncology nurseED visit or admissionHospital notification · follow-up within 48 hours
- SchedulingScan past its dateRestaging CT due week 8
A gap closes when the care happens.
“Patient called. Transportation fell through. Ride arranged, cycle 2 rebooked for Sep 3.”
A logged call counts as progress. The gap closes when the infusion, scan, or visit appears in the record, so the program's figures count care that happened.
Your routing
Each kind of gap has an owner in your network and a time to act, set by your team and changed in one place.
Escalation
A gap that passes its time goes to the program lead with its history attached.
One list per person
Navigators, nurses, and care managers each see their own open gaps with the plan and the missing step attached.
Other solutions.
Each works from the same picture of the episode. How the platform works
Tell us where your oncology risk sits.
Which contracts, which sites, and who manages the follow-through today. We reply within two business days with how Arca would run alongside them, starting with one program.